/**
 * ═══════════════════════════════════════════════════════════════════
 * CLUTCHBASE SUPPORT SYSTEM - Styles
 * ═══════════════════════════════════════════════════════════════════
 */

/* Container */
.support-container {
    padding: 20px;
    max-width: 1400px;
    margin: 0 auto;
}

/* Header */
.support-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 30px;
}

.support-header h2 {
    font-size: 28px;
    color: #fff;
    margin: 0;
}

/* Tabs */
.support-tabs {
    display: flex;
    gap: 10px;
    margin-bottom: 30px;
    border-bottom: 2px solid rgba(255, 255, 255, 0.1);
}

.support-tab {
    background: none;
    border: none;
    color: rgba(255, 255, 255, 0.6);
    padding: 15px 25px;
    font-size: 16px;
    cursor: pointer;
    border-bottom: 3px solid transparent;
    transition: all 0.3s ease;
}

.support-tab:hover {
    color: #fff;
    background: rgba(255, 255, 255, 0.05);
}

.support-tab.active {
    color: #00fff7;
    border-bottom-color: #00fff7;
}

/* Tickets List */
.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 30px;
}

.ticket-status-group {
    background: rgba(255, 255, 255, 0.03);
    border-radius: 12px;
    padding: 20px;
}

.status-header {
    font-size: 18px;
    color: #fff;
    margin-bottom: 15px;
    padding-bottom: 10px;
    border-bottom: 2px solid rgba(255, 255, 255, 0.1);
}

.tickets-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(350px, 1fr));
    gap: 15px;
}

/* Ticket Card */
.ticket-card {
    background: rgba(0, 255, 247, 0.05);
    border: 1px solid rgba(0, 255, 247, 0.2);
    border-radius: 12px;
    padding: 20px;
    cursor: pointer;
    transition: all 0.3s ease;
}

.ticket-card:hover {
    transform: translateY(-2px);
    border-color: #00fff7;
    box-shadow: 0 10px 30px rgba(0, 255, 247, 0.3);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
}

.ticket-priority {
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: bold;
    color: #000;
}

.ticket-id {
    color: rgba(255, 255, 255, 0.5);
    font-size: 12px;
    font-family: 'Courier New', monospace;
}

.ticket-title {
    font-size: 18px;
    color: #fff;
    margin: 10px 0;
    font-weight: 600;
}

.ticket-meta {
    display: flex;
    gap: 15px;
    margin: 15px 0;
    font-size: 14px;
    color: rgba(255, 255, 255, 0.6);
}

.ticket-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 15px;
    padding-top: 15px;
    border-top: 1px solid rgba(255, 255, 255, 0.1);
}

.ticket-date {
    color: rgba(255, 255, 255, 0.5);
    font-size: 13px;
}

.ticket-status-badge {
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 500;
}

.status-open { background: #10b981; color: #000; }
.status-in_progress { background: #f59e0b; color: #000; }
.status-waiting_user { background: #8b5cf6; color: #fff; }
.status-resolved { background: #3b82f6; color: #fff; }
.status-closed { background: #6b7280; color: #fff; }

/* Empty State */
.empty-state {
    text-align: center;
    padding: 60px 20px;
}

.empty-icon {
    font-size: 80px;
    margin-bottom: 20px;
}

.empty-state h3 {
    font-size: 24px;
    color: #fff;
    margin-bottom: 10px;
}

.empty-state p {
    color: rgba(255, 255, 255, 0.6);
    font-size: 16px;
    margin-bottom: 30px;
}

/* Modal */
.modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.8);
    z-index: 10000;
    align-items: center;
    justify-content: center;
}

.modal-content {
    background: #1a1a2e;
    border: 2px solid #00fff7;
    border-radius: 16px;
    padding: 30px;
    max-width: 600px;
    width: 90%;
    max-height: 90vh;
    overflow-y: auto;
    position: relative;
    box-shadow: 0 20px 60px rgba(0, 255, 247, 0.3);
}

.modal-large {
    max-width: 900px;
}

.modal-close {
    position: absolute;
    top: 15px;
    right: 20px;
    font-size: 30px;
    color: rgba(255, 255, 255, 0.6);
    cursor: pointer;
    transition: color 0.3s;
}

.modal-close:hover {
    color: #00fff7;
}

/* Form */
.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    color: #fff;
    font-weight: 500;
    margin-bottom: 8px;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 8px;
    padding: 12px 15px;
    color: #fff;
    font-size: 14px;
    font-family: inherit;
    transition: all 0.3s;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: #00fff7;
    box-shadow: 0 0 0 3px rgba(0, 255, 247, 0.1);
}

.form-group textarea {
    resize: vertical;
    min-height: 100px;
}

.form-actions {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
    margin-top: 25px;
}

/* Buttons */
.btn-primary,
.btn-secondary,
.btn-danger {
    padding: 12px 24px;
    border: none;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s;
}

.btn-primary {
    background: linear-gradient(135deg, #00fff7, #7f3cff);
    color: #fff;
}

.btn-primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 10px 30px rgba(0, 255, 247, 0.4);
}

.btn-secondary {
    background: rgba(255, 255, 255, 0.1);
    color: #fff;
}

.btn-secondary:hover {
    background: rgba(255, 255, 255, 0.15);
}

.btn-danger {
    background: #ef4444;
    color: #fff;
}

.btn-danger:hover {
    background: #dc2626;
}

/* Ticket View */
.ticket-view {
    color: #fff;
}

.ticket-view-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 30px;
    padding-bottom: 20px;
    border-bottom: 2px solid rgba(255, 255, 255, 0.1);
}

.ticket-view-header h2 {
    font-size: 24px;
    margin: 0 0 10px 0;
}

.ticket-view-meta {
    display: flex;
    gap: 10px;
    color: rgba(255, 255, 255, 0.6);
    font-size: 14px;
}

.ticket-view-actions {
    display: flex;
    gap: 10px;
    align-items: center;
}

/* Ticket Messages */
.ticket-message {
    background: rgba(255, 255, 255, 0.03);
    border-radius: 12px;
    padding: 20px;
    margin-bottom: 15px;
}

.ticket-message-original {
    background: rgba(0, 255, 247, 0.05);
    border-left: 4px solid #00fff7;
}

.staff-reply {
    background: rgba(127, 60, 255, 0.05);
    border-left: 4px solid #7f3cff;
}

.user-reply {
    background: rgba(255, 255, 255, 0.03);
    border-left: 4px solid rgba(255, 255, 255, 0.3);
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 12px;
    padding-bottom: 12px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
}

.message-date {
    color: rgba(255, 255, 255, 0.5);
    font-size: 13px;
}

.message-body {
    color: rgba(255, 255, 255, 0.9);
    line-height: 1.6;
}

/* Reply Form */
.ticket-reply-form {
    margin-top: 30px;
    padding-top: 30px;
    border-top: 2px solid rgba(255, 255, 255, 0.1);
}

.ticket-reply-form h4 {
    margin-bottom: 15px;
    color: #fff;
}

.ticket-reply-form textarea {
    width: 100%;
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 8px;
    padding: 15px;
    color: #fff;
    font-size: 14px;
    font-family: inherit;
    margin-bottom: 15px;
}

.ticket-reply-form label {
    display: block;
    margin-bottom: 10px;
    color: rgba(255, 255, 255, 0.8);
}

.ticket-reply-form input[type="checkbox"] {
    margin-right: 8px;
}

.ticket-closed-notice {
    text-align: center;
    padding: 20px;
    background: rgba(107, 114, 128, 0.2);
    border-radius: 8px;
    color: rgba(255, 255, 255, 0.6);
}

/* FAQ */
.faq-container {
    max-width: 800px;
    margin: 0 auto;
}

.faq-item {
    background: rgba(255, 255, 255, 0.03);
    border-radius: 12px;
    padding: 20px;
    margin-bottom: 15px;
}

.faq-item h4 {
    color: #00fff7;
    margin-bottom: 10px;
}

.faq-item p {
    color: rgba(255, 255, 255, 0.8);
    line-height: 1.6;
}

/* Responsive */
@media (max-width: 768px) {
    .tickets-grid {
        grid-template-columns: 1fr;
    }

    .ticket-view-header {
        flex-direction: column;
        gap: 15px;
    }

    .support-header {
        flex-direction: column;
        gap: 15px;
        align-items: flex-start;
    }

    .modal-content {
        width: 95%;
        padding: 20px;
    }
}